BT Broadband

My BT Broadband failed at 16.30 last Thursday. As it turned out, all I needed to do was change the part of my broadband username which read ‘’ to ‘’. A quick reboot of the router, and I’m connected again. I’m writing this up in the hope it might help someone else – because I’d been through the fault reporting process, line check etc, but nobody from BT Broadband was able to either diagnose the fault or suggest that the username might have changed.